Report abuse
If something you see on Root{Sport} makes you unsafe or uncomfortable, we want to know. Here’s how to report it and what happens next.
Child safety emergency?
If a child is in immediate danger, call 911 (US) or your local emergency number first. For content that may be child sexual abuse material (CSAM), report directly to the NCMEC CyberTipline. We also maintain a direct reporting channel — see below.
How to report in the app
- Chat messages, pickup messages, direct messages: long-press or use the overflow menu on a message → “Report message.”
- Live streams: tap the “Report stream” button in the stream viewer. We capture the timecode so moderators know exactly what you saw.
- User profiles: profile page → overflow menu → “Report this user.”
- Email broadcasts: every broadcast email has a “Report this email” link in the footer.
What happens next
- Your report is logged in our audit trail with the evidence you identified (message content, stream timecode, etc.).
- If the report involves a minor or is flagged as CSAM, it’s escalated to a super-admin within 15 minutes.
- A moderator reviews the report. Depending on severity, we may warn, mute, suspend, or permanently ban the target account. For CSAM, we preserve evidence and file a report with the NCMEC CyberTipline.
- If the reported user is a minor, we notify their guardian and share relevant context (chat metadata from the past 24h, stream session metadata). We will not share the reporter’s identity unless legally required.
- You’ll be notified when the report is resolved, with a brief summary of what happened.
Report types and what they mean
- Harassment: targeted, unwanted messages; insults; threats.
- Inappropriate content: sexual content, violence, hate speech, content that shouldn’t be on a youth-sports platform.
- Minor safety: anything that puts a child at risk — adults seeking private contact with minors, predatory behavior, grooming patterns.
- CSAM: sexual content depicting minors. Reported to NCMEC with evidence preservation and legal hold.
- Impersonation: accounts pretending to be someone they aren’t.
- Spam: unwanted bulk messaging, scams, promotional content outside platform norms.
- Stalking: following, monitoring, or contacting a user who has not consented, especially across surfaces.
- Other: everything else — we read them all.
Not in the app? Email us directly.
[email protected] — monitored by the safety team during business hours. Critical reports escalate to on-call within 15 minutes.